The National Courier Association (“NCA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information through our website, membership, training, certification, and related services.
INFORMATION WE COLLECT
We collect information you provide when you contact us, purchase services, enroll in training, apply for membership, or complete assessments. This may include your name, email address, phone number, business information, billing details, correspondence, and training or certification records.
Our website and service providers may also collect technical information, including your IP address, browser type, device information, pages visited, and interactions with our website.
HOW WE USE INFORMATION
We use information to:
• Respond to questions and provide customer support.
• Process purchases and administer memberships.
• Provide training, assessments, and certification services.
• Maintain completion and credential verification records.
• Send service notices and account updates.
• Send promotional communications where permitted.
• Improve our website, protect our services, and meet legal obligations.
PAYMENT PROCESSING
Payments are processed through third-party payment providers. Those providers handle payment information according to their own privacy policies. Please do not submit payment card details through our general contact forms.
INFORMATION SHARING
We may share information with service providers that support website hosting, payment processing, communications, course delivery, and record management.
We may also disclose information when required by law, to protect rights or prevent fraud, or at your direction.
CREDENTIAL VERIFICATION
When a credential is submitted for verification, we may confirm the holder’s name, credential title, identification number, completion date, and current status. Payment details, assessment answers, and unrelated personal information are not part of credential verification.
COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to support website functionality and understand visitor activity. You can manage cookies through your browser settings and any privacy controls available on our website. Disabling certain cookies may affect website features.
COMMUNICATION PREFERENCES
You may unsubscribe from promotional emails using the unsubscribe link provided. You may still receive communications necessary to administer your purchases, membership, training, or certification.
Submitting a contact form does not, by itself, constitute consent to automated marketing calls or text messages.
INFORMATION RETENTION AND SECURITY
We retain information for as long as reasonably necessary to deliver services, maintain credential records, resolve disputes, and satisfy applicable legal requirements.
We use reasonable safeguards to protect personal information. No method of internet transmission or electronic storage is completely secure.
YOUR PRIVACY REQUESTS
Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of certain uses.
Submit requests to mail@nationalcourierassociation.com. We may verify your identity before responding. Some records may need to be retained for legal, transaction, or credential verification purposes. Where applicable, you may appeal a denied request by contacting us through the same email address.
CHILDREN’S PRIVACY
Our services are intended for adults and are not directed to children under 13. If you believe a child under 13 has provided personal information, contact us so we can review and address the matter.
THIRD-PARTY WEBSITES
Our website may link to external websites or services. Their privacy practices are governed by their own policies.
POLICY UPDATES
We may update this Privacy Policy as our services or practices change. Updates will appear on this page with a revised effective date. Additional notice or consent will be provided where required by law.
CONTACT US
For privacy questions or requests, contact:
National Courier Association
Email: mail@nationalcourierassociation.com
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